Terms & Conditions

Payment

We ask for a 25% deposit to secure your booking. The balance needs to be paid 8 weeks before the start of your stay.

Cancellation

If you cancel up to 8 weeks before the start of your stay you will be charged an administration fee of 10% of the full cost of your booking (minimum 50 euros).

If you cancel between 8 and 4 weeks before the start of your stay you will be charged 50% of the full cost of your booking.

If you cancel less than 4 weeks (30 days) before the start of your stay you will incur the full booking cost.

Leaving early

If you decide to leave earlier than the booked period the remaining nights cannot be refunded.

Access Statement

Disabled access is tricky but not impossible at La Grange du Bost. While the tents are all on one level inside, there is a step up onto the terrace (and the shower cabin) in order to access them. The tent nearest to the parking area would be the most suitable for a wheelchair but the path to the tent is quite steep and stony. However, we have had a wheelchair user staying in our tents in the past – the best thing is to give us a call to discuss your disability before booking and we can see what might be possible.

Privacy and use of data

This privacy policy sets out how La Grange du Bost uses and protects any information that you give when you use this website or make a booking. We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect name, contact information such as telephone, email address and address.

What we do with the information we gather

We require this information to understand your needs and provide you with a better reservation service and record keeping. We may use the information to improve our service.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

We use cookies via Google Analytics in order to track the usage of our site. It is an important aid in improving and maintaining our website. When someone visits our website we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting our website. We will not associate any data gathered from this site with any personally identifying information from any source. We will make it clear when we collect personal information and will explain what we intend to do with it. All of our cookies are anonymous and session based (unless noted) and we hold no personal information in any of our cookies.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way: If you have previously agreed to us using your personal information for booking purposes, you may change your mind at any time by contacting us. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the EU General Data Protection Regulation (GDPR). If you would like a copy of the information held on you please contact us. If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.